Delivery

When will I get my order? 

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, and shipping option(s) chosen.

Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities all over the country! Depending on the product ordered, it will ship from different parts of the country. We only use fulfillment companies in the US. 

My order should be here by now, but I still don’t have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

• Check your shipping confirmation email for any mistakes in the delivery address
• Track the package with the tracking number provided in your email 
• If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

Orders

How are your products made? 

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on  where you are, your orders are printed and shipped from the facility that can do it most efficiently!  Tip: Check out ​ Printful’s production footage​ to see how we fulfill specific products. 

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about  your tracking or shipment, please contact us.

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at [insert your support email here] within a weeks’ time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 

Returns

What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us! 

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged  items and we’ll sort that out for you. 

Can I exchange an item for a different size/color? 

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.  Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.